Terms and conditions

Tier 1 Global Talent Visa is a trading name of Celestite Limited, a company registered in England and Wales (company number 12071009). Our trading address is 71-75 Shelton Street, London, Greater London WC2H 9JQ, United Kingdom. You can contact us at info@tier1globaltalentvisa.com or on +44 7388 813058. In these terms, “we”, “us” and “our” mean Celestite Limited, and “you” means the person using our website or services.

These terms apply to:

• your use of this website and the eligibility checker
• our free 30-minute consultation
• any paid service you buy from us

Please read them before you use our services. Our privacy policy explains how we use your personal data.

We are experts in the Stage 1 endorsement application for the UK Global Talent Visa. For immigration advice, please seek the services of an immigration solicitor.

We do: help you work out which endorsing body and category fit your work, plan your evidence and letters against that endorsing body's published criteria, and review your application material before you submit it.

We do not:

• give immigration advice, or help with the Stage 2 visa application or any other visa
• act as solicitors, and we are not regulated by the Immigration Advice Authority
• represent you to an endorsing body or the Home Office
• act for, or on behalf of, any endorsing body or the UK government
• write evidence or letters that do not reflect your real work, or write letters in a referee's name

No guarantee. Endorsing bodies and the Home Office make their own decisions. We cannot promise that you will be endorsed or granted a visa, or say how long a decision will take.

Our guides and the eligibility checker give general information. They are not advice about your own case. Rules, fees and processing times change, so always check GOV.UK and the endorsing body's own guidance before you apply. We check our guides regularly but cannot promise that every page is complete or up to date.

You must not misuse the website: for example, by trying to break its security, sending spam through our forms, or copying our content in bulk with automated tools.

The text, design and graphics on this website belong to us or our licensors. You may read, print and share pages for your own use. You may not copy or republish our content for commercial use without our written permission.

Links to other websites, such as GOV.UK or an endorsing body, are for your information. We do not control those websites and are not responsible for them.

The consultation is free, lasts up to 30 minutes and does not commit you to anything. We give you an honest view based on what you tell us on the call. It is not a full review of your evidence.

We may move or decline a consultation, for example if your question is about the Stage 2 visa application or another visa. If you cannot attend, please tell us so we can offer the time to someone else.

Before any paid work starts, you sign a written client agreement with us. It sets out the service, what is included, the price, how to pay, and the cancellation and refund terms. The agreement and these terms together form the contract. If they conflict, the agreement applies.

Price. The agreement shows the full price. There are no hidden extras. We are not registered for VAT, so no VAT is added. Fees paid to an endorsing body or the Home Office are separate, and you pay them yourself.

Our promise. We will provide the service with reasonable care and skill, within the time agreed in the agreement or, if none is agreed, within a reasonable time.

Your part. The quality of our work depends on what you give us. You agree to give us information that is true and complete, to send what we ask for in good time, and to check your final application before you submit it. You are responsible for submitting your application and paying the official fees. If you give us false information or ask us to present something that is not true, we may stop work. If we do, the client agreement sets out what happens to fees already paid.

Cancellation and refunds for a paid service are set out in the client agreement you sign with us before any work starts. Please read it carefully, and ask us about anything that is unclear before you sign.

This does not affect your statutory rights.

If we do not provide a service with reasonable care and skill, or as described in the agreement, tell us. The Consumer Rights Act 2015 gives you the right to ask us to put it right at no cost to you, or, if we cannot, to a price reduction, which may be a full refund.

For more on your legal rights, contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

What we do not exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Nothing affects your legal rights as a consumer.

Decisions by others. We are not responsible for decisions made by an endorsing body, the Home Office or any other authority, for the time they take, or for changes to the rules or fees.

Information you give us. We are not responsible for loss caused by information that you or your letter writers give us that is false, incomplete or late.

Foreseeable loss. If we break these terms, we are responsible for loss that is a foreseeable result of our failure. We are not responsible for loss that was not foreseeable when the contract started.

Business customers. If you buy for the purposes of a business, we are not liable for loss of profit, business or opportunity, and our total liability is limited to the price you paid for the service concerned.

We keep the information and documents you share with us confidential. We use them only to provide our services, and we share them only as described in our privacy policy, or with your permission. We do not use your story or name in our marketing without your written permission.

If you are unhappy with our service, email info@tier1globaltalentvisa.com with the subject line “Complaint”. You can also use the form on our contact page or write to us. We will acknowledge it within 5 working days, respond as quickly as possible and in any event within 30 days, and make every effort to find a satisfactory solution.

If we cannot resolve your complaint, we will tell you in writing and say whether we are willing to use an alternative dispute resolution provider. You can also take your claim to court.

Events outside our control. If something outside our reasonable control delays our work, we will tell you as soon as possible and do what we can to limit the delay. If the delay is long, you can end the contract and receive a refund for work not yet done.

Changes to these terms. We may update these terms. The version that applies to a paid service is the one in force when you signed the agreement, unless a change is required by law.

Transfer. We may transfer our rights under a contract to another business, but only where this does not reduce your rights. We will tell you if we do.

Other people. Only you and we have rights under these terms. No one else can enforce them.

If part of these terms is invalid. The rest of the terms still apply. If we do not enforce a term straight away, we can still enforce it later.

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live elsewhere, this does not take away any rights you have under the consumer law of the country where you live, and you may bring proceedings in your local courts where your law allows.

Celestite Limited, trading as Tier 1 Global Talent Visa
Company number 12071009, registered in England and Wales
71-75 Shelton Street, London, Greater London WC2H 9JQ, United Kingdom
Email: info@tier1globaltalentvisa.com
Phone: +44 7388 813058